frequently asked questions
When will I receive my purchase?
When will I receive my purchase?
Orders are delivered within 24-48 hours in the Peninsula and
48-72 hours in the Balearic Islands approximately.
If your purchase exceeds €40, shipping is free within the Peninsula; if your purchase exceeds €89, shipping is free within the Balearic Islands. Shipping costs for the Peninsula are €4.30 for purchases under €40 and €7.49 for purchases under €89 within the Balearic Islands. * We do not ship to the Canary Islands, Ceuta, or Melilla .
We usually meet our forecasts, although we cannot guarantee their timeliness. However, as soon as your order leaves the fulfillment center, you will receive an email informing you of the estimated delivery date.
In order to expedite the delivery process, your order may be sent in different packages. Deliveries are made Monday through Friday, and not on holidays.
What payment methods do you accept?
What payment methods do you accept?
Orders are delivered within a period of
24-48h in Peninsula and
48-72 hours in the Balearic Islands approximately.
If your purchase exceeds €40, shipping is free within the Peninsula; if your purchase exceeds €89, shipping is free within the Balearic Islands. Shipping costs for the Peninsula are €4.30 for purchases under €40 and €7.49 for purchases under €89 within the Balearic Islands. *We do not ship to the Canary Islands, Ceuta, or Melilla. We usually meet our delivery schedules, although we cannot guarantee their timeliness. However, as soon as your order leaves the logistics center, you will receive an email informing you of the expected delivery date.
In order to expedite the delivery process, your order may be sent in different packages. Deliveries are made Monday through Friday, and not on holidays.
¿Cuánto cuestan los gastos de envío?
¿Cuánto cuestan los gastos de envío?
Si tu compra supera los 40€ el envío es gratuito en Península, para Baleares si supera los 89€ el envío será gratuito. El importe de los gastos de envío para Península es de 4,30€ en compras inferiores a 40€ y 7,49€ para Baleares en compras inferiores a 89€. *No se realizan envíos a Canarias, Ceuta y Melilla.Solemos cumplir con nuestras previsiones, aunque no podemos garantizar la puntualidad de las mismas. No obstante, en cuanto el pedido salga del centro logístico, recibirás un email comunicándote la fecha prevista de entrega.
I returned an item, when will I receive my refund?
I returned an item, when will I receive my refund?
Orders are delivered within a period of
24-48h in Peninsula and
48-72 hours in the Balearic Islands approximately.
If your purchase exceeds €40, shipping is free within the Peninsula; if your purchase exceeds €89, shipping is free within the Balearic Islands. Shipping costs for the Peninsula are €4.30 for purchases under €40 and €7.49 for purchases under €89 within the Balearic Islands. *We do not ship to the Canary Islands, Ceuta, or Melilla. We usually meet our delivery schedules, although we cannot guarantee their timeliness. However, as soon as your order leaves the logistics center, you will receive an email informing you of the expected delivery date.
In order to expedite the delivery process, your order may be sent in different packages. Deliveries are made Monday through Friday, and not on holidays.
How do I return an item?
How do I return an item?
Orders are delivered within a period of
24-48h in Peninsula and
48-72 hours in the Balearic Islands approximately.
If your purchase exceeds €40, shipping is free within the Peninsula; if your purchase exceeds €89, shipping is free within the Balearic Islands. Shipping costs for the Peninsula are €4.30 for purchases under €40 and €7.49 for purchases under €89 within the Balearic Islands. *We do not ship to the Canary Islands, Ceuta, or Melilla. We usually meet our delivery schedules, although we cannot guarantee their timeliness. However, as soon as your order leaves the logistics center, you will receive an email informing you of the expected delivery date.
In order to expedite the delivery process, your order may be sent in different packages. Deliveries are made Monday through Friday, and not on holidays.
Can I exchange an item I purchased online?
Can I exchange an item I purchased online?
Orders are delivered within a period of
24-48h in Peninsula and
48-72 hours in the Balearic Islands approximately.
If your purchase exceeds €40, shipping is free within the Peninsula; if your purchase exceeds €89, shipping is free within the Balearic Islands. Shipping costs for the Peninsula are €4.30 for purchases under €40 and €7.49 for purchases under €89 within the Balearic Islands. *We do not ship to the Canary Islands, Ceuta, or Melilla. We usually meet our delivery schedules, although we cannot guarantee their timeliness. However, as soon as your order leaves the logistics center, you will receive an email informing you of the expected delivery date.
In order to expedite the delivery process, your order may be sent in different packages. Deliveries are made Monday through Friday, and not on holidays.
How much does it cost to return a product?
How much does it cost to return a product?
Orders are delivered within a period of
24-48h in Peninsula and
48-72 hours in the Balearic Islands approximately.
If your purchase exceeds €40, shipping is free within the Peninsula; if your purchase exceeds €89, shipping is free within the Balearic Islands. Shipping costs for the Peninsula are €4.30 for purchases under €40 and €7.49 for purchases under €89 within the Balearic Islands. *We do not ship to the Canary Islands, Ceuta, or Melilla. We usually meet our delivery schedules, although we cannot guarantee their timeliness. However, as soon as your order leaves the logistics center, you will receive an email informing you of the expected delivery date.
In order to expedite the delivery process, your order may be sent in different packages. Deliveries are made Monday through Friday, and not on holidays.
How can I track my order?
How can I track my order?
Orders are delivered within a period of
24-48h in Peninsula and
48-72 hours in the Balearic Islands approximately.
If your purchase exceeds €40, shipping is free within the Peninsula; if your purchase exceeds €89, shipping is free within the Balearic Islands. Shipping costs for the Peninsula are €4.30 for purchases under €40 and €7.49 for purchases under €89 within the Balearic Islands. *We do not ship to the Canary Islands, Ceuta, or Melilla. We usually meet our delivery schedules, although we cannot guarantee their timeliness. However, as soon as your order leaves the logistics center, you will receive an email informing you of the expected delivery date.
In order to expedite the delivery process, your order may be sent in different packages. Deliveries are made Monday through Friday, and not on holidays.